Support Specialist Tier 2

Empresa: The Workshop
Provincia: Málaga
Población: Málaga
Descripción: Your mission

You will work closely in tandem with first and second tier support teams, and other IT functions such as infrastructure, networks, telecoms, enterprise applications, and software development. As a member of the team, you are also expected to have a deeper understanding of the support process, and to assist other specialists as needed.

Given the highly visible nature of the support team within the organization, as a top technical unit you will be measured on your ability to accurately handle, log, and communicate issues as they arise in a timely manner, and to ensure mean time to resolution is kept to an
absolute minimum, while aiming to reduce escalations to Tier 3 support and other IT functions
whenever possible.
What you´ll do
– Provide comprehensive IT support for the efficient resolution of incidents and requests.
– Take ownership of top severity incidents and ensure that they are handled and followed
through to completion.
– Provide technical guidance and assistance to Tier 1/Tier 2 support in the effective resolution of lower priority incidents.
– Handle multiple incoming Events and Reports: acknowledge, interpret, prioritize, advise on investigation & resolution (or escalate where applicable), and notify.
– Work closely with the Problem Management function.
– Execute action items including continuous improvement and problem [+] Ampliar información

Comparte con tus amigos este trabajo en:

Compartir en Facebook      Compartir en Twitter      Compartir en Google+      Compartir en Linkedin

Otros Trabajos y cursos relacionados:

Trabajos similares que también te pueden interesar:

  • Netapp Storage Administrator20/09/2017 Netapp Storage Administrator Empresa: The Workshop Provincia: Málaga Población: Málaga Descripción: Your mission The storage administrator is responsible for the planning, […]
  • Engineering Manager22/09/2017 Engineering Manager Empresa: rindus Provincia: Málaga Población: Málaga Descripción: On behalf of our client Douglas, rindus is looking for an Engineering Manager to join […]
  • (Junior) Software Developer26/09/2017 (Junior) Software Developer Empresa: Rewe Systems Provincia: Málaga Población: Málaga Descripción: REWE Systems is an information technology unit of german retailer REWE Group. […]
  • SharePoint Project Manger19/09/2017 SharePoint Project Manger Empresa: Edelway Provincia: Barcelona Población: Descripción: The SharePoint Project Manger is part of the team that rolls out globally the Employee […]